1. Introduction

This Privacy Policy describes how we collect, use, and protect your information when you use our services.

2. Information We Collect

We may collect:

• Name, phone number, email address
• Business details and documents
• Payment-related information
• Technical data (IP address, browser info, device data)

3. How We Use Information

• To provide and improve our services
• To process transactions
• For communication and support
• For compliance with legal obligations

4. Data Sharing

We do not sell personal data. We may share data with:

• Payment gateways
• Legal authorities (if required)
• Service providers (for operational purposes)

5. Data Security

We implement reasonable security measures to protect your data from unauthorized access or misuse.

6. Data Retention

Data is retained only as long as necessary for business, legal, or compliance purposes.

7. User Rights

You may request:

• Access to your data
• Correction of inaccurate data
• Deletion (subject to legal obligations)

8. Cookies

Our website may use cookies to enhance user experience and analytics.

9. Updates to Policy

We may update this policy from time to time. Continued use of services implies acceptance.

10. Governing Law

This policy is governed by the laws of India.

1. Introduction

These Terms and Conditions govern the use of services provided by the Company (“Company”, “we”, “our”, or “us”) to clients (“Client”, “you”, or “your”). By engaging our services, you agree to be bound by these terms.

2. Services

The Company provides IT services including but not limited to software development, website development, ERP solutions, maintenance, and technical consulting. Scope of work will be defined in a separate agreement, proposal, or statement of work (SOW).

3. Payment Terms

• All services are chargeable as per agreed pricing.
• Payments must be made as per invoice timelines.
• Delayed payments may result in suspension of services.
• Taxes (GST or applicable) will be charged additionally.

4. Client Responsibilities

• Provide accurate and complete requirements.
• Share necessary access, credentials, and approvals on time.
• Ensure compliance with applicable laws for their business.

5. Intellectual Property

• Upon full payment, deliverables ownership may be transferred to the client unless otherwise agreed.
• The Company retains rights to reuse non-confidential components and frameworks.

6. Confidentiality

Both parties agree to keep confidential any sensitive business, technical, or financial information shared during the engagement.

7. Limitation of Liability

The Company shall not be liable for:

• Indirect or consequential damages
• Loss of data, revenue, or business
• Third-party service failures

8. Termination

• Either party may terminate the agreement with written notice.
• Work completed until termination will be billed.
• No refunds for completed work.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of courts located in [Panchkula, Haryana, India].

Cancellation & Refund Policy

1. Service Cancellation

Clients may request cancellation via written communication (info@flxcode.in). Cancellation is subject to review based on work progress.

2. Refund Policy

• No refund for completed or delivered work.
• Partial refund may be considered for incomplete services, at the Company’s discretion.
• Any setup or onboarding fees are non-refundable.

3. Subscription / Ongoing Services

• Must be cancelled before the next billing cycle.
• No refunds for the current billing cycle once charged.

4. Delays or Non-Cooperation

If delays occur due to lack of client response, the Company reserves the right to:

• Pause the project
• Close the project after a defined period
• No refund will be applicable

5. Force Majeure

The Company is not responsible for delays or failure due to events beyond control (natural disasters, government restrictions, etc.).

6. Dispute Resolution

Any disputes shall be resolved under the jurisdiction of courts in [Panchkula, Haryana, India].